Airport association names SMF fourth in US & Canada for customer service
Sacramento, CA. February 17, 2015 — Repeating its success from two previous years, Sacramento International Airport has been ranked 4th in North America for customer service by Airports Council International (ACI), the international trade association for commercial airports.
The awards were determined by the cumulative results of Airport Service Quality (ASQ) surveys collected in 2014. ASQ Awards recognize the best airports based on passenger surveys, and are the only global survey measuring passengers' satisfaction while still at the gate.
Sacramento International Airport was named fourth place in the category of Best Airport by Region-North America. The region includes the United States and Canada.
Since their creation in 2006, the ASQ Awards have become the world's leading airport passenger satisfaction benchmark, with more than 300 airports participating. Sacramento International Airport also took top honors in 2012 and 2013.
"An award like this is the result of teamwork," said John Wheat, Director of Airports for the Sacramento County Department of Airports "Airport and airline employees, the TSA, vendors and partners are to be congratulated for creating a culture of customer service."
The Sacramento County Department of Airports is responsible for planning, developing, operating and maintaining the county's four airports: Sacramento International Airport, Executive Airport, Mather Airport and Franklin Field. The regional economic impact of the Sacramento County Airport System is more than $4 billion annually. For more information, visit www.smf.aero.